Acknowledgments  ix

1. Introducing Policy Messes, Management, and Their Managers  1

2. When Reliability Is Mess Management  16

3. The Wider Framework for Managing Mess Reliably: Hubs, Skills, and the Domain of Competence  32

4. Bad Mess Management  56

5. Good Mess Management  78

6. Societal Challenges  106

7. Professional Challenges  128

8. How We Know That the Policy Mess Is Managed Better  144

Notes  155

Bibliography  175

Index  201

“Overall, Roe highlights the critical problem of managing complex, adaptive systems in real-time and underscores the importance of training policy and management professionals to function in these difficult operational contexts more effectively. The book makes a substantive contribution to the policy and
management literature, especially in reference to complex adaptive systems.”—Louise K. Comfort, Journal of Comparative Policy Analysis

“Overall, Roe highlights the critical problem of managing complex, adaptive systems in real-time and underscores the importance of training policy and management professionals to function in these difficult operational contexts more effectively. The book makes a substantive contribution to the policy and
management literature, especially in reference to complex adaptive systems.”—Louise K. Comfort, Journal of Comparative Policy Analysis

"In Making the Most of Mess, Emery Roe outlines an analytical scheme that helps us to make sense of today's messes and offers a true alternative to currently fashionable 'all or nothing' solutions. He is a highly creative, often provocative, truly original, and erudite thinker."—Arjen Boin, Professor of Crisis Management, Utrecht University

"If only regulators would read this book, instead of talking to each other and the businesses they regulate, we might have a chance of avoiding another major financial meltdown."—John Kay, Financial Times columnist and author of Obliquity: Obliquity: Why Our Goals Are Best Achieved Indirectly

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