Library Sales & Digital Access Coordinator

Library Sales & Digital Access Coordinator
Marketing and Sales Group

This position is responsible for positively impacting direct and indirect subscription revenue and circulation, with a focus on providing sales support to the Library Relations and Sales teams. The position also serves as a primary point of contact for information and customer support for Duke University Press e-collections and math journals.

If interested, please follow instructions on the left side of this webpage to complete the University-required application process, including submission of a résumé & cover letter, prior to close of the position AT NOON ON MONDAY, Feb. 12th.

Position closes on 02/12/2018. Please apply for requisition number 401376571.

Job Description:

I. Sales Support

• Compile data for sales maintenance and prospecting; support Sales team with preparation of data and sales information
• Maintain and develop prospect lists for institutions and consortia
• Track trial subscription access requests; conduct follow up to convert trials to sales
• Handle escalated institutional customer issues involving high-priority, high-risk, or high-value libraries and/or consortia
• Research pricing by format for targeted peer journals
• Add and maintain sales prospects and contact information in the sales system; coordinate reporting functions

II. e-Collection Account Management

• Build and maintain relationships with collections customers by providing support, resolving access issues, sending usage statistics, updating IP addresses, and activating accounts
• Perform quality control checks to ensure customer accounts have accurate information and access is available
• Represent and advocate for customer needs within the Press
• Create invoices and process payments for collections customers
• Process trials and special deals for international and collections customers
• Process cancellations, refunds, upgrades, downgrades, and adjustments on collections customer accounts

III. Develop Thorough Knowledge & Understanding of Duke Press e-Collection Models

• Serve as a resource for customers, subscription agents, and consortia
• Provide information for up-selling or cross-selling of collections
• Process trials and special deals for international and collections customers
• Identify appropriate pricing tiers and/or World Bank status for institutional customers

IV. Specialization in Mathematics Titles and Products

• Serve as the main point of contact and expertise for all mathematics titles and collections, including coordination of reporting functions
• Provide instructions and documentation of workflows for math journal and e-collections related processes
• Serve on mathematics focused committees/workgroups

V. Other General Duties

• Serve on departmental, divisional, or Press-wide committees representing Customer Relations team
• Communicate and respond to requests from internal customers
• Represent the Press at library, academic, or professional conferences

Education/Training

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of post-secondary education.

Skills

• Sales experience
• Database experience
• Microsoft Office
• Outstanding verbal and written communication skills; excellent reading comprehension
• Detail-oriented; time management skills; ability to multi-task
• Basic mathematical skills
• Writing and proofreading skills

Experience

Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.