A Nation on the Line
Call Centers as Postcolonial Predicaments in the Philippines
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This title will be released on April 03, 2018
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Author/Editor Bios
Back to TopJan M. Padios is Assistant Professor of American Studies at the University of Maryland, College Park.
Table Of Contents
Back to TopAcknowledgments ix
Introduction 1
1. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 34
2. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 63
3 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 93
4. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 131
5. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157
Conclusion 181
Notes 189
Bibliography 213
Index 225
Introduction 1
1. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 34
2. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 63
3 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 93
4. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 131
5. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157
Conclusion 181
Notes 189
Bibliography 213
Index 225
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Related Links
- Read an essay by Jan M. Padios on Zócalo Public Square
- Listen to an interview with Jan M. Padios on the New Books Network
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