Jan M. Padios is Assistant Professor of American Studies at the University of Maryland, College Park.
Acknowledgments ix
Introduction 1
1. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 34
2. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 63
3 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 93
4. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 131
5. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157
Conclusion 181
Notes 189
Bibliography 213
Index 225
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Paper ISBN: 978-0-8223-7059-8
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Cloth ISBN: 978-0-8223-7047-5